Back to SynQPrivacy notice
This notice explains, in plain language, what SynQ Health does with your information. It applies to everyone using SynQ in India.
What we collect
Your name and contact details, the language and mode you prefer, what you tell us about your dental concern, the clinics you contact, appointments you book, documents you upload, and records of when your information is opened.
Why we collect it
To help you understand your next step, to pass your request to a clinic you choose, to keep your visits and documents in one place, and to meet legal record-keeping duties.
What we never do
We do not diagnose. We do not rank clinics by payment, subscription or any commercial signal. We do not sell your information, and we do not share it with a clinic until you choose to send it.
Who can see your information
You, anyone you add to your family circle, and the clinic you send a request to. Our staff can see access records and system events, not your clinical content, and every privileged access is written to a log that cannot be edited.
How long we keep it
Health records are kept for the period Indian law requires. When you ask for deletion we remove everything we are allowed to remove and tell you what must be kept, and for how long.
Your choices
You can submit access, correction or deletion requests from Data rights inside the app and track their status. Legal retention may limit immediate deletion. Consent withdrawal and grievance handling follow the applicable approved process.
Security
Connections are encrypted in transit. Documents are private, scanned before they can be opened, accessed through short-lived links, and each successful opening is recorded. Further encryption and assurance claims require deployment evidence.
Questions or a complaint? Use Data rights in the app, or contact the data protection officer through the support option in your account.